British Embassy Vacancy 2024

The important goal of the job:

• The IT Support Officer (ITSO) is answerable for offering IT help companies throughout the British Embassy in Addis Ababa. The publish holder will help on IT associated issues, and supply technical advice and steering to the Embassy employees.

The job holder studies to the IT Manager and can work closely with different members of the Corporate Services Team.

Roles and tasks:

Systems Support

• Carry out day-to-day IT help services throughout the British Embassy.
• Provide quality companies according to the business plan for the year
• Manage standalone Computers
• Manage user accounts (Create, Enable, Disable, switch and remove User accounts)
• Build and rebuild failed workstations
• Assist in the implementation of IT Business Continuity Plan (BCP)
• Liaise with UK service desks by escalating faults that cannot be resolved locally together with logging, reporting and following up
• Co-ordinate telecommunication wants, landline, mobiles, web
• Instruct IT customers to lift their very own faults by the ServiceNow Portal – within the event/incident that’s distinctive to them and never a wider subject
• Maintain a database of uninterrupted power provide (UPS) battery details together with date of set up, subsequent due date for alternate – applies to PC UPS’s and UPS’s hooked up to servers

IT Inventory

• Responsible for IT inventory – keep an up-to-date inventory of all IT gear
• Assist on the administration of the IP Phones, cellphones, and Mobile traces each data and voice utilization
• Responsible for the proper distribution of mobile phones and their records
• Locally Managed IT requiring support at a local stage
• The IT Support Officer (ITSO) will present help for all IT gear bought using native Embassy funds exterior of the formal centrally provided IT catalog gadgets. This help ought to embrace:
• Install and maintain {hardware}/peripherals and help cabling, and switches, as required by the Embassy
• Desk-side application help
• Desk-side user help/training / hand-holding
• SmartPhone configuration/assignments
• Internet connections and configurations
• Hardware moves and adjustments
• Manage Anti-virus
• Locally managed IT systems and laptops/Desktops/printers/scanners
• Local Networks, cellphones, fax machines and video conferencing instruments
• Crisis Equipment Management

Essential {qualifications}, expertise and experience

• Degree/Diploma in Computer Science/Information Systems Management or related fields
• three or more years of relevant professional experience in IT support companies
• Experience in user desktop help, in particular, Office 365 and cloud
• Experience in Microsoft Exchange/Outlook, Ms Teams
• Experience in structured cabling in particular CAT6, and so on.
• Good working knowledge of networking and PC infrastructure

Language requirements: 

Language: English and Amharic

Level of language required: Fluent

Desirable {qualifications}, skills and experience

• Experience in IT stock management
• Valid driving licence

Required behaviours

• Managing a Quality Service, Delivering at Pace, Working Together, Developing Self and Others

Application deadline: 21 February 2024

Grade: Administrative Officer (AO)

Type of Position: Permanent

Region: Africa

Country/Territory: Ethiopia

Location (City): Addis Ababa

Type of Post: British Embassy

Salary: USD 505.42 – USD 655.25

Start Date: 18 March 2024

Other advantages and situations of employment

Learning and growth alternatives:

• Mandatory e-learning programs
• On-the-job growth alternatives
• Mandatory IT Support coaching

Additional information

• Must be able to legally work in Ethiopia
• Please full the application kind in full as the knowledge offered is used throughout screening
• Please check your software fastidiously before you submit, as no adjustments may be made as soon as submitted
• The British Embassy won’t ever request any cost or charges to use for a place
• Employees recruited locally by the British Embassy in Addis Ababa are topic to Terms and Conditions of Service in response to local employment legislation in Ethiopia
• All candidates have to be legally able to work and reside within the nation of the emptiness with the proper visa/work allow standing or exhibit eligibility to acquire the related allow
• The accountability lies on the profitable candidate to;
• Obtain the related allow
• Pay the fees for the allow
• Make arrangements to relocate
• Meet the prices to relocation
• Employees who aren’t liable to pay local revenue tax on their Mission wage could have their salaries diminished by the equal native revenue tax quantity
• Information concerning the Civil Service Success Profiles may be discovered on this hyperlink: https://www.gov.uk/government/publications/success-profiles
• Reference checking and safety clearances will be carried out on profitable candidates
• Appointable candidates who were unsuccessful could also be positioned on a reserve checklist. If in the course of the reserve interval of 6/12 months the identical or a largely related role turns into out there, that function could also be provided to the second or subsequent candidate

Apply here